| This is the age of globalization. The vast earth is no | | | | working in different call centers in India.This is the age |
| longer unfathomed. We can reach every corner of the | | | | of liberalization. Almost all countries of the world are |
| earth within a few hours due to excellent modern | | | | now following the path of liberal economy. They have |
| communication. A person sitting in India can talk to | | | | come to realize that it is the only way of development. |
| another person sitting in Canada. The revolution in | | | | The mobile phones manufactured in China are sold the |
| telecommunication has brought the people of different | | | | world over similarly the software developed in India is |
| parts of the world closer. Taking the advantage of this | | | | utilized in the entire world. Thus a sense of mutual |
| revolution, the large multinational companies thought to | | | | benefit has developed in the companies across the |
| make profit in their business in a new way. They | | | | world. The governments of many countries have |
| started to outsource a part of their business in other | | | | allowed the multinational companies to conduct their |
| parts of the world where the manpower is efficient | | | | business in their own way in different parts of the |
| and cheaper. The developing countries like India, China, | | | | world so that the people can get benefit in one way or |
| Mexico, Philippines were the obvious choice as there is | | | | the other way. India opened its gate for the |
| no dearth of talent and cheap manpower here.China, | | | | multinational companies in the nineties, since then Indian |
| Singapore, Philippines, Taiwan took the lead in | | | | economy has been growing by leaps and bound. The |
| outsourcing of manufacturing the hardware parts while | | | | big companies have set up their business centers here |
| India carved a niche in the software outsourcing | | | | and as a result the business process outsourcing has |
| process. China remained behind in the software | | | | generated millions of dollar for India. The multinational |
| outsourcing field because it does not have command | | | | companies have got good service and have been able |
| over English. English is not taught in the schools of | | | | to cut down their cost, thus gaining the other |
| China as it as taught in India. The British had ruled India | | | | way.Reasons and advantages of outsourcingCost |
| a century ago, so the influence of English language | | | | Benefits - In many call centers in the USA and Europe |
| remained throughout India. It is taught as a second | | | | labor cost are the main operating cost, but in India it is |
| language in every Indian state. There are many English | | | | just a fraction. In the U.S. a call center employee can |
| medium schools in India where the medium of | | | | expect $20,000 per year for answering customer |
| instruction is English. Students coming out these | | | | queries over the phone but in India the cost can come |
| schools can talk in English smartly. Almost all big | | | | down to $2,000 per year, which is 10% of the U.S. |
| multinational companies are located in the USA, | | | | Cost. The companies have saved millions of dollar |
| England and other countries of Europe and America | | | | from this cheap workforce.Skilled manpower- Most of |
| where the medium of instruction is English. Since there | | | | the call centers in western countries recruit high school |
| are many English speaking people in India, many large | | | | graduates for their work but in India they can easily get |
| multinational companies have outsourced a part of | | | | graduate students as each year millions of students |
| their business to India.The types of processes | | | | graduate who can speak English very well but can not |
| outsourced are Customer Support, Technical Support | | | | find high paying jobs. As for India the call center jobs |
| and Backend processes. India has begun to be known | | | | are well paid, the employees take it as their full time |
| as the center of Back office operations for the entire | | | | job, whereas call center jobs are still considered as |
| world. Many large multinational Banks have decided to | | | | part time jobs in the west.Taking all these facts into |
| shift their back office work to India. HSBC, Aviva Life | | | | consideration, the companies have got phenomenal |
| Insurance, ABN Amro Bank have announced that they | | | | success in all respects while outsourcing their |
| would recruit thousands of Indians in their Call Centers, | | | | processes to India. This has opened the gate for more |
| which have been set up in cities like Bangalore, Kolkata | | | | and more processes coming to India. Insurance, |
| and Delhi. The Call Center business has set a new era | | | | Banking, HR, Mortgage, Finance and Accounting are |
| for global business. While the big companies can | | | | some of the most popular off shoring processes. By |
| concentrate more on their business by drastically | | | | 2008 HR will be $40 billion market, while Finance & |
| cutting their maintenance costs, the educated and well | | | | Accounting will be $20 billion market.Some of the top |
| versed youth of developing countries like India, Mexico | | | | companies of the world who outsource their business |
| can earn some quick money and become a part of | | | | are:Convergys, Dell, GE, American Express, Amazon, |
| international business. There are about 4 lacks people | | | | Sprint and many others. |