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Article #313: Six Sigma In The Software Industry

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Six Sigma in manufacturing is completely step is to begin with 'the customer is
understandable. For the same logic to always right' approach. You can use a
apply to software products, it still has number of metrics, tools and charts to
a long way to go to establish itself. define customer specifications for
However, for the moment it is safe to critiquing and analyzing various
assume that there exist factors within parameters such as cost, quality and
the software industry that contribute to schedules at different levels.
the shift that we discussed above. This There is no reason why Six Sigma will not
also makes way for examples such as go beyond cosmetic improvements and
constant changing tools like hardware & changes in the software industry. The
software, decline in adherence to 'goal questioning metric' or GQM, may be
procedures, etc. made use of in combination with other
Level of CMM© At Which Six Sigma Can Be tools. The GQM technique combines well
Applied with the DMAIC model of Six Sigma. This
Six Sigma needs to be applied a bit is especially helpful, especially with
differently when it comes to software Six Sigma being more focused on data-
service companies. For a company driven techniques.
intending to streamline their processes, However, you must keep in mind that when
Six Sigma contributes well by way of applying Six Sigma in your organization,
helping to refine the mechanism. it is necessary that suitability of a
It may not seem too practical to talk chosen tool or technique is established
about defect-free processes so that you beforehand.
can begin implementation. The need here The Big Question
is the road map for organizations to work The big question as to whether Six Sigma
on defect control targets in stages. CMM can really be applied as successfully in
level 1 and level 2 companies may find the software industry as it was to
Six Sigma to be ideal to augment their manufacturing is still being debated. The
framework application procedures for real challenge is to see if it can be
defect reduction. Levels above 3 will implemented without reinventing the
have attained the maturity levels wheel. There is also disagreement among
sufficient for immediately implementing leaders in the software industry about
framework of measurement practices and the need for Six Sigma.
will proceed further. At the mature One possible solution is that the proven
levels of CMM 4 and 5, you can establish processes of CMM, PSP and ISO can always
the complex metrics of 'true' Six Sigma contribute while Six Sigma can be used a
to maximize leverage. complimentary tool. Six Sigma in the
Techniques of Six Sigma for Software software industry must have caused a few
As with manufacturing, the fundamental eyelids to bat in its early days.






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