Child Support Payment Processing
Receiving child support when it is due often means making the rent payment or putting nutritional meals on the table. There was a time when it took two weeks to get a support check to a needy family. IMS designed, developed and executed a cutting-edge solution that ensures checks are processed the same day they are received. As a result, no one can match IMS' presence in this marketplace – collecting $6.8 billion in annual child support revenues – about 44 percent of the total collected nationwide – through the processing of more than 53 million payments in 13 states and in Los Angeles County. Throughout these operations, IMS deploys e-commerce applications to speed benefit fulfillment, provide management oversight, and reduce manual processing and the mailing of checks – particularly for employers tasked with wage withholding. Current electronic applications include electronic fund transfers, recurring automatic withdrawal, direct deposits and employer debit payments – all with the associated electronic data interchange linked to the fund transfers. Near-term offerings include online, password-protected access for parents to child support case records, and online customer service applications. Visit our web sites at www.pachildsupport.com, www.mdnewhire.com, and www.conewhire.com.
Electronic Benefits Transfer (EBT)/e-ChildcareSM
Electronic dispensing of benefits, such as Food Stamps and cash assistance, via a debit card reduces fraud and administrative costs on the government side while eliminating the individual stigma of using actual Food Stamps to pay for groceries. IMS is enhancing this all-electronic service offering with its proprietary e-ChildcareSM product, which permits the direct transfer of benefits to day care providers while eliminating reams of paper records and improving monitoring of child care attendance. Last year, IMS served 3.7 million EBT recipients in 18 states, representing 44% of the national caseload. IMS' EBT network encompasses 40,000 point of sale devices located at 62,000 retail sites.