| ourcing, particularly offshore outbound telemarketing | | | | the number of companies who subscribe to the |
| and other call center services, is the big buzzword in | | | | services of business process outsourcing companies. |
| business these days. Many businesses are now | | | | In the Philippines for example, there is a large population |
| outsourcing non-core business processes to | | | | of highly intelligent English-speaking individuals who not |
| companies who specialize in them. | | | | only meets the language-proficiency requirements of |
| Industry insiders point to many factors to explain why | | | | outbound and inbound telemarketing jobs, but also |
| more and more businesses are opting to outsource. | | | | displays great politeness, patience and |
| First and foremost of course, is because outsourcing | | | | courtesy—virtues needed to be an effective call |
| considerably lowers operational costs. An outbound | | | | center employee. |
| telemarketing employee in the Philippines (one of the | | | | The many perks governments offer to foreign |
| world’s top call center outsourcing destinations) | | | | investors are another reason why many companies |
| for example, receives a $200-$350 salary a | | | | have started outsourcing certain business processes |
| month—a fraction of what their counterparts in | | | | abroad. To attract investors (particularly those looking |
| the U.S. receives. For less than a quarter of what they | | | | to establish an outsourcing company) many |
| pay their American or European employees, | | | | governments have constructed and developed the |
| companies can get the same (and in some cases, | | | | infrastructure and technology needed to make the |
| even better) quality of work from Filipino, Chinese or | | | | their country even more attractive to foreign financial |
| Indian workers. | | | | backers. A company who wants to outsource the call |
| Another reason why outsourcing has become a | | | | center processes of his company to India or the |
| popular choice among corporations in the developed | | | | Philippines for example, no longer has to worry about |
| world is that they allow companies to focus their | | | | disrupting the flow of his company’s |
| resources on developing their core competencies. By | | | | transactions when he starts outsourcing. The |
| outsourcing to an to inbound call center for example, a | | | | infrastructure and system needed to keep his |
| web development company no longer has to devote | | | | company’s operations going smoothly is |
| people to answering inquiries from clients or taking-in | | | | already in place and very well established. |
| orders; its employees can spend their time on what | | | | So, is the global outsourcing industry headed for further |
| matters most: further improving their products and | | | | growth or will it decline as certain groups start |
| services. | | | | protesting the outsourcing vital business? Looking at |
| The large number of highly-qualified potential | | | | the rate it’s growing, experts can see nothing |
| employees in popular outsourcing countries like the | | | | but a brighter and more prosperous future. |
| Philippines and India also contributes to the increase in | | | | |