| Empowering the Philippine economy for many years | | | | every year, the employees' pool for prospective |
| now is the outsourcing industry. Investors from | | | | outsourced service providers is wide. There are also a |
| different countries come here and establish BPO | | | | lot of call center training centers that enhance the skills |
| companies where a lot of Filipinos have found | | | | of those who are considering having jobs in the said |
| employment. Graduates fresh out of school, those | | | | industry. |
| seeking a different career path and even students | | | | Together with the government's efforts to boost the |
| looking for part-time jobs are usually employed as | | | | outsourcing industry in the Philippines, private |
| customer service associates or market researchers. | | | | enterprises can now compete with other |
| The country has been one of the top choices for BPO | | | | technologically advanced countries that offer |
| companies. This is mainly because of the Filipinos' | | | | outsourcing. Telecommunication infrastructures and |
| English language competency. Call center agents can | | | | other internet tools are more improved for better |
| speak with native- like accent. When answering calls | | | | services. |
| and addressing the callers' concerns, they can be | | | | In the recent years, Filipinos also offer other kinds of |
| easily understood as compared to agents from other | | | | outsourced services. From creative animation, |
| outsourced countries. At the same time, they also find | | | | information technology services such as web design, |
| little or no difficulty listening to the callers. Exposed to | | | | software development to even legal consulting and |
| American movies, television and music, they are | | | | accounting services, the Philippines has providing such. |
| familiar with American idioms and expressions. Thus, | | | | Competing with other countries providing the same |
| flow of communication between a Filipino customer | | | | services, these professionals continuously equip |
| support agent and the caller is smooth. This further | | | | themselves with skills to compete globally. |
| leads to a faster issue resolution. | | | | Today, BPO companies have not just taken roots in 2 |
| Business owners consider outsourcing jobs offshore | | | | of the biggest cities in the country, Manila and Cebu but |
| because of the low cost. Call center agents, for | | | | also in Iloilo, Dumaguete, Baguio, Cagayan de Oro and |
| example, have lower pay in the Philippines than the | | | | Davao. In the coming years, it is expected that other |
| ones in the US. With the low labor cost, they are | | | | regions will also be part of this expanding industry. |
| guaranteed quality service for a cheaper price. Costs | | | | To entice more investors to establish BPO industries in |
| of other materials, water, electricity, lower rent of | | | | the country, the government offers tax incentives. It is |
| commercial spaces guarantees them of lower | | | | predicted that if the investors' confidence will not |
| overhead costs. They can get more with the | | | | weaken, the quality of the infrastructure improves |
| resources they invest by outsourcing Filipino services | | | | more and the competitive workforce increases, the |
| With many universities and colleges offering quality | | | | country's revenues will reach up to US$ 11 billion in 2010. |
| education and producing thousands of graduates | | | | |