| Benefits of outsourcing your IT operations. | | | | ongoing training. With outsourcing, this is no longer the |
| Outsourcing your IT administration and maintenance is | | | | responsibility of the company. |
| like using electricity - you don't need or want to | | | | Increases Operational Visibility |
| manage the power station - you just want to flick on a | | | | Companies need to keep accurate costing records in |
| switch when you want. All IT infrastructure requires | | | | relation to User Vs Network issues. With outsourcing |
| maintenance, and users require access and | | | | these reports are available to the CFO, and decisions |
| functionality in order to perform their daily tasks. | | | | can be made on the company's overall requirements. |
| HOW OUTSOURCING PROVIDES MEASURABLE | | | | Provides Measurable ROI |
| COMPETITIVE ADVANTAGES | | | | Allowing for annual leave and public holidays, internal |
| Below are examples for the Company; the Finance | | | | resources need to be available for approximately 46 |
| Department; and the IT Manager to show simply how | | | | weeks per annum, and a large proportion of that time |
| Outsourcing provides a measurable competitive | | | | is spent performing menial tasks that aren't measured |
| advantage. | | | | or reported on. Outsourcing those tasks means you |
| The Many Benefits to the company from Outsourcing | | | | have an accurate costing. More importantly resources |
| Reduces Cost: | | | | can be better managed to deal with core |
| The direct and indirect cost of an internal, dedicated | | | | requirements. |
| internal resource management infrastructure is | | | | How Outsourcing Assists an IT Manager |
| generally 25 to 30% higher than Outsourcing. | | | | Faster Response Times |
| Increased Staff Productivity | | | | Networks are monitored in real time and issues are |
| Internal resources can only address one requirement | | | | identified and addressed as they arise. |
| at a time. Hence two, three, four or even more | | | | Increased Network Stability, Reduced Unexpected |
| concurrent requirements lead to lower productivity for | | | | Issues |
| users and eventually you run out of hands. | | | | Pre-emptive maintenance is one of the key factors of |
| Improved Staff Morale | | | | healthy infrastructure; however these "menial" monthly |
| When issues are dealt with quickly, efficiently and with | | | | tasks are traditionally the first to be dropped when |
| a level of consistent, unbiased service, your staff have | | | | internal teams are concentrating on core activities. |
| a much more pleasurable experience than if they have | | | | Complete Transparent Reporting on all Activities |
| to wait for hours or even days to receive assistance. | | | | A report is produced for every job completed. These |
| Reporting | | | | reports are transferred to a monthly report which |
| Quality outsourcing companies provide detailed reports | | | | provides invaluable information on the network and |
| on all network activity, giving management the | | | | provides a basis from which strategic decisions can be |
| information it needs to make informed IT decisions. | | | | made on future requirements. |
| Increased ROI | | | | Increased Technical Resources |
| You receive literally a Million Dollars worth of technical | | | | Outsourcing provides increased resources both in |
| expertise for less than the cost of one employee. | | | | actual numbers of people available to manage multiple |
| Training | | | | concurrent requirements, but also in specialist technical |
| Staff training requirements often aren't noticed or | | | | certifications. |
| addressed. Outsourcing companies spend thousands | | | | More Time to Spend on Business Strategies |
| of dollars a month on specialised training to ensure our | | | | IT Managers should work "on" their company's |
| Engineers skills are up to date. | | | | Information Technology - not "in" it. Too often this isn't |
| Emotional Connection vs Independent Reporting | | | | the case, as they find themselves becoming an "IT |
| Many companies hang on to loss-making IT decisions | | | | Doer" not an IT Manager. |
| because of an emotional or political connection by the | | | | Ask yourselves these questions...o As an IT Manager |
| instigator. This can have a devastating effect on the | | | | how much of your time is spent managing the day to |
| company. An Outsourcing company will give you an | | | | day requirements of the network or your |
| independent report on the best business practices for | | | | administration team?o How much of your |
| your company. | | | | administration team's time is spent performing menial |
| How Outsourcing Assists the Chief Financial Officer | | | | tasks on the network or for your users?o If you and |
| Enables Fixed Budgetary Forecasting | | | | your team had 70% to 80% of this time given back to |
| The annual cost of supporting IT infrastructure can be | | | | you, would your Company, your users and your |
| accurately calculated and provided on a fixed price. | | | | network benefit?o Would it be advantageous to have |
| Reduces Direct Cost of Assets | | | | access to a greater pool of expertise and technical |
| Less internal equipment required - specific laptops, | | | | resources? |
| desktops, mobile phones etc., are not required. | | | | If you answered yes to any of these questions, then |
| Reduces Technical Training Costs | | | | it's worthwhile how to bring a competitive advantage |
| Keeping abreast of emerging technology requires | | | | to your IT Infrastructure equation. |