| The Philippines has always played a major role in the | | | | considered as one of the best places to outsource is |
| outsourcing industry. Since the late 90's Call Centers | | | | because of the quality of customer service that a |
| had already started popping up in the major cities, like | | | | Filipino agent can provide, may it be for order taking, |
| Makati and Pasig city. There are a lot of factors why | | | | customer inquiry, customer support and technical |
| the Call Center industry in the Philippines is flourishing. | | | | support, Filipino agents are considered as one of the |
| One reason is the culture, although still considered as a | | | | best choices when it comes to providing these |
| third world country, the Philippines has a very | | | | services. Being known for their hospitality, Filipinos are |
| westernized way of living and thinking, this is due to the | | | | naturally accommodating, passionate and patient, even |
| fact that the country has been colonized by the US | | | | to foreigners and strangers. This makes them ideal for |
| for a long time. This resulted to a more Americanized | | | | jobs that require genuine compassion and willingness to |
| quality of education, infrastructures, language and even | | | | help. In the Philippines, working in a call center is not a |
| taste for food. Because English is considered the | | | | job, it's a career, and this pushes them to fulfill their |
| second language in the Philippines. Filipinos are very | | | | tasks seriously and diligently. This makes them very |
| well versed on speaking the language, a lot of | | | | effective employees. You can rest assured that your |
| Americans who come here are surprised on how | | | | customers are in good hands. |
| good the natives are when talking in English. We are | | | | Lastly, since the Call Center industry in the Philippines is |
| one of the few countries in South East Asia that can | | | | mainly composed of the younger generation, they are |
| neutralize the accent when speaking in English. This is | | | | well versed when it comes to the latest gadgets and |
| a major advantage in the call center industry, since | | | | technology, and also very knowledgeable when it |
| most of the companies in the US prefer their offshore | | | | comes to computers, and the World Wide Web. Most |
| agents to be as close to Americans as possible when | | | | call center agents are also college graduates or on |
| it comes to talking since it makes their customer more | | | | college level. This makes them the perfect choice for |
| comfortable. Because English is almost native to their | | | | Technical Support Campaigns and other related |
| tongue, training Filipinos to speak American English | | | | services. |
| takes less time and effort. They are known to be very | | | | To sum it all up, good customer oriented skills, good |
| versatile when it comes to different languages and | | | | working ethics and good technological background |
| can easily cope due to this nature. | | | | makes Call center agents in the Philippines perfect for |
| Another major reason why the Philippines is | | | | your Customer Service outsourcing needs. |