| Knowledge Process Outsourcing | | | | Examples of services which are outsourced include: |
| It is the evolution and success of the Indian BPO | | | | - Research & Development |
| sector that has given rise to an another wave in the | | | | - Learning Solutions |
| global outsourcing scenario which is known as | | | | - Animation & Design |
| Knowledge Process Outsourcing (KPO). While BPOs | | | | - Business & Market Research |
| deal with size, volume and efficiency, Knowledge | | | | - Medical Services |
| Process Outsourcing deals with the depth of | | | | - Intellectual Property Research |
| knowledge, experience and niche skill set. | | | | - Data Analytics |
| Organizations around the globe are facing great | | | | - Training & Consultancy |
| challenges like less time available for introducing | | | | - Business and Technical Analysis |
| products and services into the market and shortage of | | | | - Pharmaceuticals and Biotechnology |
| professionals in various knowledge-intensive high-skill | | | | - Legal Services |
| sectors which have paved way to the growth of the | | | | - Network Management |
| KPO industry. | | | | - Writing & Content Development |
| India has experts in various sectors like Pharmacy, | | | | As the KPO's provide knowledge based expertise |
| Medicine, Law, Biotechnology, Education & | | | | rather than just process expertise they require |
| Training, Engineering, Analytics, Design & | | | | analytical and specialized skill to ensure completion of |
| Animation, and Research & Development etc. | | | | the outsourced jobs. Therefore outsourcing of |
| Morover as there a lot of attractive career | | | | knowledge processes face more challenges than |
| opportunities in India many highly qualified Indians are | | | | BPO (Business Process Outsourcing). Some of the |
| opting to return back to India. They are a best blend of | | | | challenges involved in KPO include the necessity to |
| western work system experience and familiarity with | | | | maintain higher quality standards, investment in KPO |
| Indian work ethics. Returning Indian scientists have | | | | infrastructure, scarcity of talented workforce, |
| expertise in international methodology and regulations. | | | | confidentiality etc. |
| Returning Indian workers have skills in working with | | | | India is the most preferred KPO outsourcing destination |
| global clients. These professionals are contributing to | | | | due to availability of skilled workforce, large English |
| the knowledge pool and know-how in India. | | | | speaking population, IT savvy workforce, friendly |
| Apart from Indians, knowledge workers from countries | | | | government policies and low labour costs. The Indian |
| like America, Europe and China are also considering | | | | government has recognized that knowledge |
| India for job opportunities. Such talent is discovered and | | | | processes will influence economic development to a |
| tapped by leading businesses across the globe which | | | | large extent in the future and has taken measures |
| has resulted in outsourcing the high-end processes to | | | | towards liberalization and deregulation. |
| low-wage destinations. Knowledge Process | | | | The Indian government has taken steps to improve |
| Outsourcing involves off shoring of knowledge | | | | infrastructure with better roads, setting up technology |
| intensive business processes that require expertise. | | | | parks, opening up the telecom sector for enhanced |
| Knowledge Process Outsourcing is highly value added | | | | connectivity, providing uninterrupted power to augment |
| processes in which the achievement of goals is highly | | | | growth. Tax holidays and concessions for given to the |
| dependent on the skills, knowledge and experience of | | | | companies involved in scientific research and |
| the people carrying them out. | | | | development. The government has taken initiatives to |
| Knowledge process outsourcing (KPO) is a form of | | | | focus on various issues like data privacy, information |
| outsourcing, in which knowledge and | | | | security and Intellectual Property Rights. Indian |
| information-related work is carried out by workers in a | | | | companies have taken several measures to protect |
| different company or in the subsidiary of the same | | | | the information of their customers. |
| company, which may be in the same country or in an | | | | The benefits of KPO include: |
| offshore location to save cost. It involves high-value | | | | - Cost reductions. |
| work carried out by highly skilled staff. KPO often take | | | | - Increased operational efficiency. |
| some low level business decisions which could be | | | | - Utilization of the expertise |
| easily undone with, in case if they conflict with | | | | - Time Saving. |
| higher-level business plans. | | | | - Profit Increments. |