| Call Center Outsourcing from Israel? Now that doesn't | | | | very politely that he was not interested in this - and |
| sound right! Does it? | | | | doesn't have an interest at all in this product. How is |
| Perhaps the first thing most certainly not to come to | | | | that great? That's not, wait for it! Then he says " you |
| your mind when thinking about call center outsourcing | | | | know, I'm not interested, but thank you for calling from |
| is Israel. I mean - India, the Philippines, Mexico even, not | | | | America. I'm tired of having foreigners call with accents |
| Israel. I can most certainly write a bunch of facts abou | | | | I can't understand." |
| the sizeable emigrant population in Israel from North | | | | The irony of it all was great. Here we are, sitting in |
| America and Europe. I can also go on about how the | | | | Israel, and this nice gentleman thanks us for calling from |
| agents are mostly college educated and | | | | America. |
| mother-tongue speakers. I want to tell a short story | | | | Until now companies interested in outsourcing their call |
| that captures the essence of call center outsourcing | | | | center functions had to choose between high quality |
| from Israel. | | | | as a high price or a low price with low quality. |
| On of our current b2c telemarketing campaigns I was | | | | This choice is unnecessary! |
| listening in to agent calls. I heard our agent introduce | | | | The paradigm shift in call center outsourcing from Israel |
| herself and the product we are offering - all normal | | | | is the ability to deliver Onshore Quality at Offshore |
| stuff for a call center. What happened next is great. | | | | Pricing. |
| The gentleman on the other end of the line responded | | | | |