| The business process outsourcing industry has taken | | | | certification process each BPO company in the |
| the whole world by storm as is now internationally | | | | country should pass before being able to conduct its |
| recognized as the fastest growing industry in the | | | | operations. This is to set a minimum quality requirement |
| world. The global demand for outsourcing is estimated | | | | for all Philippine BPO companies and at the same time |
| to have an upper limit of trillions of dollars. The said | | | | push those who will achieve certification to further |
| demand is expected to rich around $200 dollars by the | | | | improve their processes and services. The |
| end of the decade. The biggest shares in the BPO | | | | government has also declared full support to the BPO |
| market are being held by the customer contact | | | | industry in recognition of its great potential. New |
| services, finance and accounting, and human resource | | | | medical transcription subjects will soon be inculcated in |
| sectors. | | | | the curriculum of all medical sources to further |
| The Philippines currently ranks 1st in the Asia Pacific | | | | increase the available workforce for the said field. |
| and 3rd in the world when it comes to BPO services. | | | | The Philippines is also rapidly becoming a global leader |
| A huge pool of very skilled and English proficient | | | | in outsourcing finance, logistics, and accounting |
| workforce is the main driving force in the | | | | services. The country has dominated the supply of |
| Philippine’s crusade to becoming the global leader in | | | | shared corporate backroom operations such as |
| of BPO services. And the continuous shift in the | | | | accounting and bookkeeping, account maintenance, |
| primary business requirement trend from | | | | accounts receivable collection, accounts payable |
| cost-effectiveness to skills quality and competence | | | | administration, payroll processing, asset management, |
| has allowed the country to exploit the opportunities of | | | | financial analysis and auditing, management consulting, |
| its very able workforce. | | | | inventory control and purchasing, expense and |
| Offshore contact centers or call centers currently | | | | revenue reporting, financial reporting, tax reporting, and |
| form the biggest part of the BPO industry in the | | | | other finance-related services such as financial leasing, |
| Philippines. The country was able to put itself in the | | | | credit card administration, factoring and stock brokering; |
| BPO map when it grabbed the 3rd place from | | | | as well as for logistics management, and cargo |
| Malaysia in 2006 with an offshore generating revenue | | | | shipment management. |
| of more than $2, trailing only a little behind India and | | | | The country’s huge and rich pool of low-cost yet |
| China. What was more phenomenal was that the | | | | high performing English and IT proficient professionals is |
| Philippines was able to pose a 62% growth in just 2 | | | | its greatest asset and competitive advantage in this |
| years, and this exponential growth rate is expected to | | | | BPO field. The country produces thousands of skilled |
| continue to keep rising. The Philippine BPO industry is | | | | and competent business, accounting, HRM and |
| expected to earn around $11 billion and employ almost | | | | engineering graduates each year. The Philippines is also |
| a million people by the end of the decade. | | | | regarded as one of the top 20 in the world when it |
| Higher-end outsourcing services are what caused the | | | | comes to global business experience. Philippine |
| Philippine BPO industry to elevate to global proportions. | | | | customs and traditions are also world known to |
| Call centers though, still form the biggest portion of the | | | | inculcate good customer service orientation, superior |
| outsourcing sector. Legal services, web design, medical | | | | work ethics and a high degree of loyalty to its |
| transcription, software development, animation, and | | | | workers. Filipinos in general are also known for their |
| shared services, and not the traditional low cost call | | | | resiliency, advance degree of trainability as well as |
| centers have been the key in the Philippine BPO’s | | | | multicultural adaptability. |
| evolution to fit into the global scale. The Philippines | | | | Summing it all up, it is evident that the Philippines has all |
| plans to fully exploit this opportunity to be the king of | | | | the potential to make it big and even dominate the |
| the BPO Mountain. It has already taken measures to | | | | global BPO market. The archipelagos strategic location, |
| elevate its creative design talent pool, its large pool of | | | | its supply of low-cost yet high quality real estate, its |
| lawyers, and its professionals in accounting and finance | | | | good and continuously improving telecommunications |
| to a higher level. | | | | and other business equipment and infrastructure, its |
| The government has also taken various steps to | | | | expatriate-agreeable lifestyle, and its progressively |
| prioritize making the BPO economy more enticing to | | | | IT-supportive policies and incentives are all perfect to |
| foreign investors. Such act is meant to help sustain and | | | | house BPO processes. |
| improve the country’s ascent to the global BPO | | | | The Philippines is internationally recognized as number |
| spotlight. | | | | one in the world in terms of availability of |
| BPO facilities can now be seen all over the | | | | knowledge-based jobs and workers, and the country |
| archipelago, from the most developed cities to the big | | | | also ranks fourth in Asia in terms of labor quality. And |
| provinces. BPO growth has helped trim down the | | | | as expected, Filipinos are now conquering the realm of |
| unemployment rate by a huge percentage. Large, | | | | software development and animation. And so the |
| medium and small BPO businesses alike are being | | | | Philippine domination is complete, it is now a leader on |
| established tightening the competition, and thus | | | | all sectors of global BPO, from the lowest end |
| improving the quality of services. The Philippines has | | | | customer services to the highest end web design, |
| already secured its spot as steady part of the top 10 | | | | software development, and animation. |
| choices for offshore operations in the world. | | | | Filipinos greatly excel in the fast growing global market |
| Philippine call centers have evolved from being simple | | | | for animation. The said growth is brought about by the |
| providers of email response and managing services | | | | greatly increasing demand for animation. Animation has |
| into versatile and all-encompassing business process | | | | become very popular not just as a means of |
| providers having the industrial facilities and capabilities | | | | entertainment in free and cable TV and movies but |
| for almost all kinds of customer relations services and | | | | also for computer games, as well as an advertising |
| processes. Travel services, technical support, | | | | medium, a graphics medium for Internet content, and |
| education, customer care, financial services, and online | | | | an information and educational tool. |
| business to customer support, online business to | | | | Filipinos can offer all animation services from the start |
| business support, name them all, and Philippine call | | | | to end of the process, they can provide from full 2D |
| centers are sure to be able to provide. Call centers | | | | and 3D animation, including pre- and post-production |
| have indeed become a big industry in the country. | | | | services such as layouting, in-betweening, clean-up, |
| The Philippines continues to be the top source of | | | | digital background production through scanning and |
| business process for the Asia Pacific chiefly because | | | | pre-compositing, color styling, special effects creation, |
| of its very English proficient and neutrally accented | | | | and digital ink and paint application, flash animation and |
| work force, and of course its less costly labor and | | | | web design, graphic and art design, mobile applications, |
| operational costs. | | | | and art and animation training. |
| Legal and medical transcription service providers | | | | The biggest names in the animation world like Disney, |
| specialize mainly in doing medical reports, discharge | | | | Marvel, Warner Brothers and Hanna Barbera now |
| summaries, operative reports, therapy/rehabilitation | | | | prefer Filipino animators and have even established |
| notes, chart notes, and hospital and clinic reports using | | | | their respective offices in the country. |
| the most advanced software and equipment | | | | Only next to India, the Philippines is also fast becoming |
| developed in the United States. Frequent seminars and | | | | a software and web development outsourcing favorite |
| workshops are also being held to keep transcriptionists | | | | among various countries abroad. Many companies |
| updated with new developments as well as continue | | | | from the most developed countries in the world like |
| to improve their skills. This is aimed to further improve | | | | America and Europe come to the Philippines to take |
| the already exceptional quality of service of being able | | | | advantage of its low cost yet high quality software |
| to transcribe at more than a 98% accuracy rate 1, 000 | | | | and web development. |
| at most lines. Legal and medical transcriptions BPO | | | | CallComInc BPO is the premier BPO provider in the |
| also generally provide 24/7 services with a maximum | | | | Philippines and its founder and CEO Tom Green is the |
| of turnover period of 24 hours, and at a fastest of 3 | | | | know network marketing sales machine and chief |
| hours in case of rushed situations. | | | | proponent of the revolutionary 4StepstoSuccess |
| The Philippines has also adopted a strict and tedious | | | | Action plan. |