| The Costa Rican call center outsourcing industry | | | | Ricas Call Center stays focused on only handling up to |
| keeps growing that has produced a highly competitive | | | | one hundred call centers agents in one call center at a |
| outsourcing market with many choices depending on | | | | time. As soon as capacity is reached, an additional |
| price and service. Our advantage, as a bilingual call | | | | identical call center will be formed with the same |
| center located in Costa Rica, can be clearly seen as a | | | | structure and business plan in order to keep our call |
| closer proximity to the United States, Central Time | | | | center results and expectations consistently higher |
| Zone and Spanish language capability as an added | | | | than that of the competition. Our companys strategy is |
| value are now considered almost basic requirements | | | | to take the time to handle one project at a time, in |
| when making an important choice on which BPO call | | | | order to successfully manage quality control and |
| center to use for your important project. Most | | | | analyzing each call center agents phone technique and |
| importantly, if the call center software can support the | | | | presentation. Your outsourced campaign deserves a |
| needs of a client when their outsourced campaign | | | | strong commitment to continue an optimistic employee |
| grows? Leaving this to chance is not even an option | | | | self-confidence so each call center agent continues to |
| anymore when choosing where to outsource. Call | | | | make a difference and have create value to your |
| center software is as important to an outsourced | | | | company. |
| campaign as telemarketing training. Both areas must | | | | Costa Rica has a very solid infrastructure , stable |
| be reliable, secure and capable of out performing the | | | | democratic government, very competitive labor costs |
| other call centers that you are currently considering to | | | | and a call center job pool that is especially familar to |
| outsource your BPO campaign. | | | | the North American culture. Many of the offshore call |
| Our niche is that Costa Ricas Call Center presents | | | | center agents used today are bilingual in their native |
| any company that has chosen to outsource a practical | | | | Middle Eastern or Asian language which is very difficult |
| benefit by providing more than twice the number of | | | | to the North American ear. Whereas Spanish is more |
| extremely well trained and educated bilingual call | | | | beneficial and clearly a practical solution as a second |
| center agents for the same money as they would be | | | | language for potentially large untapped markets t |
| forced to spend within their local area. In addition, | | | | throughout the North, Central and South American |
| individuals that outsource can rightfully benefit from the | | | | populations as well as those countries where Spanish |
| international tax laws granted to international | | | | is either a primary or secondary language. This aspect |
| companies that invest in Costa Rica and its growing | | | | alone has made Costa Rica a very attractive |
| economy. The clear amount of the savings and | | | | near-shore outsourcing solution Call center jobs are |
| financial benefits will make outsourcing to Costa Rica a | | | | some of the top paying career opportunities in Costa |
| very wise and strategic business decision on your part | | | | Rica. This differs greatly from other countries that |
| and for your organization. | | | | consider it as a starting position in a dead end |
| The high demand for call center services has provided | | | | company. Turnover at these other locations are five to |
| our company with an abundance of respectable | | | | ten times more than in Costa Rica. |
| resumes of qualified telemarketers that want to work | | | | We encourage you to visit one of our call centers on |
| with and for you. By outsourcing agents overseen by | | | | your next personal vacation or business trip to Central |
| highly trained BPO managers and call center | | | | America's paradise, Costa Rica. While you are here, |
| supervisors can give your business a proven method | | | | we would recommend taking an extra day of your trip |
| of expanding or staying in close contact with your | | | | to visit breathtaking virgin beaches, play golf next to |
| existing customer base. Outsourcing to Costa Rica | | | | the ocean, try your luck at deep sea fishing, explore |
| eliminates the additional pressure and invested time | | | | tropical jungles, climb a volcano or just relax in natural |
| needed by you in order to interview, qualify, hire and | | | | hot springs. Come and see for yourself why call |
| train telemarketers by yourself. | | | | center outsourcing in Costa Rica is a perfect solution |
| In addition, unlike other large and traditional call centers | | | | for your growing company and a powerhouse in the |
| situated far away in India and the Philippines, Costa | | | | BPO industry. |