| All over the world, offshore software development | | | | - Building and Maintaining a Successful Relationship with |
| outsourcing brings in its wake, a few general issues | | | | the Client |
| and concerns that need to be addressed by the | | | | In any kind of outsourced work, you cannot just allot |
| company or person that has donned the mantle of the | | | | work to your client and then forget about it. You must |
| outsourcer. These issues and concerns can affect the | | | | be able to develop a strong business relationship with |
| successful handling and completion of software | | | | the client and see to it that all your needs and |
| projects and thus must be addressed in a timely and | | | | requirements are being met on a successful basis. |
| appropriate manner. | | | | Usually outsourcers hire a moderator to handle client |
| - The Flexibility Issue | | | | relations, who works on-site for the proper facilitation |
| In terms of software outsourcing, the outsourcer must | | | | and co-ordination between the client and outsourcer. |
| train the offshore team with regards to the specific | | | | - Protection of Proprietary Business Knowledge |
| details of the project. However, the most important | | | | Outsourcing might lead to the loss of specific business |
| issue will be the change in the existing work | | | | knowledge, and thus lead to loss of the competitive |
| environment of the outsourcer. The in-house team | | | | advantage. In case of offshore software development |
| must have no wrong perception about the offshore | | | | outsourcing, this fact manifests itself a great deal. |
| team. This is the initial stage and it must be planned | | | | However, software clients the world over have found |
| well. | | | | ways and means to minimize or negate such a loss. |
| - Maintaining a balance of the inherent risks and the | | | | These are just some of the issues that arise when a |
| expected benefits | | | | company thinks about outsourcing the development of |
| Outsourcers must limit their expectations when it | | | | its products. Apart from these issues there is a very |
| comes to making substantial savings when their | | | | important area of concern that has been raised with |
| outsource projects. In offshore IT outsourcing, the | | | | regards to it.. |
| savings will be seen after a sufficient period of time | | | | This area of concern is 'SECURITY'. |
| has elapsed. Your savings have to be calculated | | | | Fraud and Data theft are the two major components |
| keeping in minds some hidden factors like: | | | | of 'compromised security' that is a major area of |
| - Vendor evaluation | | | | concern for outsourcers and clients alike. Moreover, |
| - The process of transition | | | | the unauthorized use of proprietary technology is |
| - Layoffs of existing employees. | | | | another facet of security concern. Most clients and |
| - Management of offshore contracts | | | | outsourcers come together to integrate safeguards |
| - ...amongst others. | | | | into their systems. |