| It is very important that all US based law firms | | | | and client confidentiality. Also a very clear benchmarks |
| in-house counsels etc who want to outsource legal | | | | and metrics must be established rightly measure |
| processes either domestically or to offshore locations | | | | success / failure. |
| like India or Israel must be aware about the pros and | | | | It is true that outsourcing to offshore locations like India |
| cons of Legal Process Outsourcing (LPO). There are | | | | started with legal support services but has now |
| various aspects in outsourcing that needs to be | | | | increasingly grown to outsourcing of legal practice |
| negotiated beforehand itself and once a contract has | | | | services. One must calculate as to how much can be |
| been signed a good working relationship will have to be | | | | actually saved along with all tax advantages. It is often |
| maintained. One must start with evaluating as to what | | | | seen that LPO starts with outsourcing of support |
| is the type of work that one wishes to be outsourced. | | | | services and once the confidence is established one |
| Do you want to outsource the front office work or | | | | can expand to other legal processes. Care has to be |
| just the back office works? Once you have decided | | | | taken to maintain the quality of LPO work. There can |
| to outsource the most basic questions to ask the | | | | be risk factors and a risk allocation framework can be |
| vendors are, | | | | developed to control risks. While handling day to |
| How much will LPO cost? | | | | operations one could one face obstacles by way of |
| How well will the LPO provider be able to deliver? | | | | linguistic or cultural differences? |
| What's it going to be like to work with them? | | | | It is possible that things can run bad and disputes have |
| For offshore outsourcing one could be dealing directly | | | | known to occur in LPO. One must know how to utilize |
| with an Indian law firm/ LPO company, but more often | | | | commercial dispute resolutions overseas to enforce |
| the deal may be with a third party LPO service | | | | commercial rights and litigation. In such a situation one |
| provider who has an office within the US itself. It is of | | | | must be fully prepared for disaster recovery to |
| great importance to make sure that the outsourcing | | | | protect customer and company information. |
| agreement does comply with all obligations for privacy | | | | |