| A few days ago I was comparing labour costs | | | | - Albania (and others in the southern baltic area): |
| between european countries on the Eurostat's web | | | | lowest cost emerging european country With all these |
| site with a client. They had operations in UK, Spain and | | | | choices, clients are becoming more and more |
| Poland. While my company, XL World, owns BPO | | | | sophisticated in choosing the best location for business |
| centers in Romania and Albania. | | | | process outsourcing, and try to balance cost with local |
| I realized that labour costs double (almost exactly) | | | | skills, country stability, ease of travelling etc. |
| between these countries. | | | | More and more outsourcing companies are forced to |
| - Albania: 250 EUR | | | | offer a mix of different locations to their clients in what |
| - Romania: 500 EUR | | | | many call a best-shore model. |
| - Poland: 1.000 EUR | | | | The good news is that I don't see such a strong effect |
| - Spain: 2.000 EUR | | | | on the job market as activities move from country to |
| - UK: 4.000 EUR And every one of these countries | | | | country. In fact the overall market is growing and many |
| has its own value proposition for outsourcing services: | | | | jobs losses are rapidly compensated by new ones. |
| - UK: Excellent infrastructure and wide availability of | | | | Forrester predicts that total spending on BPO in EU will |
| excellent skills | | | | rise from EUR11.0 billion in 2006 to EUR18.9 billion in 2011. |
| - Spain: Lowest-cost western country | | | | And, since a lot of this spending is coming from |
| - Poland: First eastern european country to enter EU. | | | | emerging countries, the overall number of people |
| Good skills and stability | | | | employed in outsourcing companies will grow far more |
| - Romania: Current price leader in EU for multilingual | | | | than the value of the market. |
| support | | | | |