Knowledge Process Outsourcing

There is more to outsourcing than what wasservices to clients based abroad. KPO firms outsource
witnessed in the formative years of this globalIT work like web development, web design, animation
corporate phenomenon. Outsourcing in the presentand design, content development, SEO (Search Engine
age does not just mean entering data on excel sheetsOptimization) and so on.
or answering customer calls on phone.Knowledge Process Outsourcing differs with Business
Outsourcing knowledge related work or informationProcess Outsourcing in the sense that they require
processing work is known as knowledge processhigher skills and more proficient human resource to do
outsourcing. Knowledge related work needed inthe job. So it can be inferred that KPO is an extension
sectors like research, e business, medical services,Of BPO and many firms, which had established
research and development, content development, datathemselves as BPOs are finding it easier to transform
analysis etc is processed by knowledge processinginto KPOs.
firms.Over the last few years, India has become the most
Major research firms outsource their subsidiaryfavoured KPO destination. Owing to the intellectual and
processes to KPO firms based in India, Philippines etc.technological prowess of the Indian labor, many firms in
These firms take care of all the intellectual work, anddeveloped countries around the world have starting
disseminate useful information to the knowledge drivenoutsourcing these knowledge driven processes. Indian
industry, at a cost, far less than what these companieshuman resources have knowledge and expertise in
would have spent.varied sectors like intellectual services, market
Outsourcing IT or ITES (IT-enabled services) also fallsresearch and engineering. So the world is caching on
under the purview of KPO firms. IT consultantsthe comparatively cheaper resources that these
equipped with specific technical prowess give theirKPOs offer.