Knowledge Process Outsourcing in the Philippines

The advent of Knowledge Process Outsourcingproviding reliable infrastructures. Although India can
(KPO) is believed to be a by-product of the flourishingproduce 441,000 technical-related graduates and
BPO (Business Process Outsourcing) industry. As BPOalmost 2.3 million graduates every year, the Philippines
continually grows globally, it subsequently created ais not lagging behind in terms of labor force. The
facsimile but with a hint of sophistication. While BPO isPhilippines produces approximately 450,000 graduates
all about customer support and data encoding, KPOannually and was able to generate almost 56,000
requires a more scrupulous and knowledgeableengineering and IT-related graduates, by which the
approach. Knowledge Process Outsourcing is a “government expects to grow by 20% by 2012. From
higher, more complex and more mature” form ofthe statistics gathered by the Professional Regulation
business process outsourcing which entails intellectualBoard, the country has over 2 million licensed
capability, analytical skills and expertise of theprofessionals in 2006.  This includes over 70,000
workforce. This workforce includes professionals andengineers, 16,000 architects, 100,000 accountants,
scholars from different fields such as legal, engineering,95,000 physicians and more than 40,000 medical
marketing, research, pharmaceuticals, healthcare andtechnologists.
education who are qualified and experienced enoughHaving mentioned all of these potentials, it is highly
to take the tasks. Service providers from differentpossible for the Philippines to belong to the top
countries offer a variety of services. Each of thesecountries that could compete with Russia, China and
countries tries to create proficiency in a particularIndia in providing professionals in various fields and
section. KPO companies in the Philippines establishedservices. It is a challenge for the Philippine government
success in the area of animation and contentto provide qualified manpower, dependable
development while Russia intends to be an outsourcinginfrastructures and other requirements posed by
ground for medicine and technology-related KPOs.overseas clients. Its success in expanding its scope in
Whereas, India remains to be the top destination forthe KPO industry depends on how they can cope with
KPO because of its multi-service environment in BPOthe changing demands of the market.
that cater to different segments.REFERENCES:
Nevertheless, the Philippines exudes a considerableIsip, M. , Llanillo, J. , Mendiola, I. and Catiang, P. (2007)
amount of potential. It has proven to be one of the topThe Philippines as a KPO Destination. John Clements
countries to dominate the incessantly growing industryConsultants, Inc. Articles. Retrieved January 22, 2007,
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BPO destination in the Asia-Pacific region by theOrtiz, S. Jr. (2005) Outsourcing the Back Office: Does It
International Data Corporation in 2008. On the sameMake Sense For Your Business? General Information
year, it also garnered “Offshoring Destination of theVol.27 Issue 2 Page(s) 26. REtrived January 22, 2009,
Year” title by the United Kingdom’s Nationalfrom the World Wide Web.
Outsourcing Association. Furthermore, three of its cities;Mierau, A. (2007) Strategic Importance of Knowledge
Quezon City, Cebu and Davao ranked 7th, 8th andProcess Outsourcing.3-4 Retrieved Januarry 22, 
10th, in the “Top Ten Asian Cities of the Future”2009, from the World Wide Web.
in the survey conducted by the London FinancialAradhana and Sathe, D. Knowledge Process
Times.Outsourcing: The Big Game.Retrived January 21, 2009,
Apart from that, the Philippine government continues tofrom the World Wide Web.
support the expanding demands of the industry by