| Nowadays IT outsourcing to India has become more | | | | where activities considered for off shoring have |
| about superior quality rather than cheap cost. Quality is | | | | moved up the value chain and begun to touch core |
| the latest buzzword and is ruling business processes | | | | functions, such as highly analytical processes. |
| and services like never before. Indian firms are now | | | | The frantic pace, with which Indian players are moving |
| focusing on process reengineering, excellent quality | | | | towards achieving internationally accepted quality |
| enhancement, training and certification level | | | | control standards, largely arises out of the awareness |
| achievements. Various ITES and BPO firms in India | | | | that the Indian IT Outsourcing industries cannot maintain |
| now have specific quality departments that are | | | | it on the advantages of lower costs and a huge pool |
| accountable for ensuring accurate, consistent services | | | | of English speaking educated population alone. Apart |
| to their clients. | | | | from cost, the significance of quality, consistency, low |
| In the potential cutting costs will not be the only cause | | | | error rates and customer satisfaction has never been |
| for outsourcing, it will be about superior quality of work. | | | | felt more strongly as right now. |
| More multifaceted client services have already started | | | | However, any offshore approach formulated with an |
| substituting simple data processing, call center activities | | | | aim to attain these benefits, has been adding modest |
| and SEO services. The higher-end functions being | | | | value when it comes to ensuring the position of IT with |
| executed offshore these days include data mining, | | | | business. With most organizations' applications being |
| client data research, financial portfolio analysis, | | | | supported from offshore, it is very significant to have |
| statutory reporting and inbound insurance sales, among | | | | Business-IT alignment as a part of their offshore |
| others. Whilst multi-national firms choose to further cut | | | | approach. Moreover, range of an appropriate offshore |
| costs, separation factors like skills, quality and | | | | engagement model allowing businesses to align IT |
| modernism will become a driving force for IT | | | | Offshoring with business in the long run is the other |
| outsourcing in India , thus making a sustainable | | | | impeditive. |
| competitive advantage. There is already a movement | | | | |