| Begin with employee meetings to announce the | | | | outsourcing initiative. It is important to remember that |
| finalization of your plans, discuss the overall goals and | | | | these people have career goals and aspirations as |
| how your employees will fit into the new business | | | | well that will need to be considered in order to minimize |
| model. | | | | attrition. |
| Internal Staff | | | | It is recommended for you and some of your key |
| Keep in mind that outsourcing can create fear in the | | | | players to schedule a meeting with the vendor |
| minds of your staff over job security, lack of career | | | | employees at their office location to introduce yourself, |
| path and even a feeling of obsolescence. It is these | | | | meet your future outsourcing staff and to discuss your |
| vary same employees who will be at the center of | | | | goals and expectations. Making the vendor staff feel |
| the upcoming transition and knowledge transfer phase, | | | | that they are part of your overall sourcing team will go |
| so it is critical to your long-term success to work with | | | | a long way to promoting loyalty and providing |
| your staff to address their concerns. | | | | motivation. |
| Subject matter expertise, business process | | | | While it is ultimately up to the vendor to manage their |
| knowledge, analytical and project management skills, | | | | own staff, you will have valuable insight into the team |
| are just a few of the qualities that differentiate your | | | | potential if you take the time to interview some of the |
| staff from your vendor staff. Outsourcing will give your | | | | key people to understand their abilities, communication |
| staff the opportunity to take on more of these types | | | | skills and ambitions. |
| of responsibilities while transitioning some of the tactical | | | | Remember, these are not commodities, they are |
| and operational responsibilities to your outsourcing | | | | people with career goals, families and lives that want |
| partner. | | | | to feel they are part of a solution and can make a |
| Vendor Staff | | | | contribution to the overall success of your joint |
| In addition to your own staff, the vendor will begin | | | | partnership. |
| building a team dedicated to supporting your | | | | |