| As CAD outsourcing companies move up the value | | | | themselves (be it in verbal communication or in written |
| chain in their service offerings, multiple domains are | | | | communication) effectively. Also, before they start |
| emerging, giving birth to a new breed of companies. | | | | working, they undergo rigorous training sessions where |
| CAD Business Process Outsourcing service providers | | | | they are familiarized with the intricacies of the |
| have developed themselves into a successful | | | | language. Thus, the perceived language barrier is not |
| investment destination. However, the question that | | | | present when clients select their CAD outsourcing |
| remains is: Is language a barrier for outsourcing? | | | | partners at offshore locations. |
| Since the turn of the century, outsourcing has become | | | | As a CAD outsourced services provider, the major |
| the new slogan of global business. Outsourcing | | | | challenge is while dealing with e-mails and phone calls |
| operations are off-shore oriented due to availability of | | | | with the clients. But our intensive training sessions |
| a highly skilled work force on the opposite end of the | | | | make sure that our staff are conversant with the |
| world. And the workforce in the outsourcing business | | | | different aspects of the language, and can handle |
| is often located in areas where English is not the first | | | | these challenges without any difficulties. |
| language. | | | | Many a times issues arise when there is no clarity in |
| However, language does have a role to play in the | | | | the instructions provided by the clients. However, with |
| process of CAD outsourcing services because the | | | | the help of several technological means (like Internet, |
| staff of these companies need to be able to | | | | e-mail, voice chat and webinars, for example) we are |
| communicate effectively with the staff at the | | | | easily able to clarify the issues before they become |
| client’s side. Therefore, it is essential that the staff | | | | complicated. Our proactive use of technology has |
| of the CAD outsourcing services provider have a | | | | often been the most advantageous asset for us. |
| clear understanding of accents and are fluent in | | | | Along with our staff, our clients are also very happy |
| speaking and understanding the colloquial terms. This | | | | with the efficient communication channels that have |
| ensures that effective communication can easily be | | | | been established. |
| established with the clients. | | | | We can therefore respond to our clients’ |
| English is the preferred language of communication | | | | messages in a clear and timely fashion. Our clients can |
| across the globe. And the staff present at these | | | | also conduct several online supervisions and update us |
| different outsourced services providers is well versed | | | | of any changes and comments easily and speedily. As |
| with the language and its intricacies. It is a well known | | | | a global CAD services outsourcing partner for many |
| fact that the staff at these offshore locations does | | | | companies across the world, we have been able to |
| complete their education in English. They speak the | | | | interact quite effectively with our clients simply |
| language quite fluently and are able to express | | | | because language is not a barrier for us. |