| The practice of using a third party which is contracted | | | | in the company. The main reason is that a lot of |
| to perform specialized and specific processes on a | | | | money is saved when customer service is outsourced |
| companies behalf is called Business Process | | | | to countries like India. Obvious scripting and accents |
| Outsourcing. Earlier outsourcing meant companies used | | | | are some of the biggest customer complaints that |
| outside accountants to balance the books but now | | | | occur with foreign call centers. |
| outsourcing is used by many large companies and | | | | Cost may be one of the reasons why companies |
| businesses on a much larger scale. | | | | utilize Business process outsourcing service but |
| Some part of the business is outsourced and the | | | | another factor is that the company does not have the |
| company is able to focus on its primary purpose, | | | | expertise to deal with certain aspects of the business. |
| whatever that may be. Also, managers have much | | | | Outsourcing also reduces the risk involved in business. |
| less time and there are limited resources in the | | | | The risk is managed by the companies who provide |
| business. Managers can get help in order to set | | | | outsourcing. Using Business process outsourcing in |
| priorities as the customer service is being handled by | | | | order to cut costs has made many companies face |
| an outsourcing vendor. | | | | criticism especially in case of call centers. Many |
| Front office and back office outsourcing are the two | | | | companies located in the United States, Europe etc |
| primary types of business process outsourcing. | | | | are outsourcing their work to countries like India |
| Advertising, marketing, customer service and technical | | | | because they are able to get services at an excellent |
| support are included in front office outsourcing while | | | | price. This is because many of these countries have |
| the back processes that might be outsourced are | | | | low cost of living, high unemployment rates and a well |
| human resources, logistics, billing and payroll. Services | | | | educated labor pool. In 2006, India had 63% of the |
| are also offered by some companies in job | | | | offshore Business process outsourcing market. |
| recruitment, credit analysis and collections. | | | | Many western workers are losing their jobs to |
| Processes like claim processing at an insurance | | | | foreigners. Although companies improve their bottom |
| company and other processes which one may think | | | | line by outsourcing they are also facing harsh criticism |
| cannot be outsourced are also being outsourced these | | | | because of the decline in the quality of customer |
| days. Small companies which are not able to afford | | | | service. Now, Business process outsourcing is popular |
| in-house support service can gain from outsourcing | | | | but due to employee and consumer backlash and |
| which allows for the company to have a higher level | | | | restrictions from the government on taxation Business |
| of efficiency. | | | | process outsourcing may become less popularity in the |
| One parts of Business process outsourcing is the | | | | future. |
| foreign call centers that are located in different parts | | | | Click the link below to see what the future holds for |
| of the world. Although most of the companies claim | | | | outsourcing in the UK. Your competitors are using |
| that customer support is their top priority in many | | | | these same services to gain more market share. Are |
| cases they end up with people who have little interest | | | | You? Click the link below and read more. |