| You did a thorough job of putting together your global | | | | challenges. |
| outsourcing strategy. It has served you well and met | | | | From a strategic perspective, in addition to the location |
| your business objectives. Time passes and now it is a | | | | issue, you may need to re-examine the business |
| few years later. Are you sure that the same strategy | | | | model you are using; for instance if you have a |
| will continue to serve you well in the future? | | | | subsidiary of your own with a small number of people |
| Let's examine the global outsourcing landscape. A few | | | | (such as 25) it may not make sense to continue in that |
| years ago India was the primary destination for | | | | mode in today's environment. Perhaps you should |
| offshore outsourcing and Bangalore was the place to | | | | partner with someone who has the critical mass to |
| go to. Things have changed. Bangalore has | | | | attract and retain staff. On the other hand if you were |
| experienced rapid growth; one of the side effects of | | | | partnering with someone, do they still make sense for |
| this growth is high attrition. If you factor in retraining | | | | you; for example, a few years ago you may have |
| costs and impact on schedules, does Bangalore still | | | | been their most important client; but now they may |
| make sense either for expansion or to locate a brand | | | | have grown and they may not be giving you the same |
| new operation? Perhaps. What about other cities in | | | | attention they once did. |
| India which do not have the same level of attrition? | | | | What if your business strategy has changed during the |
| Perhaps. | | | | last few years? Any global outsourcing strategy |
| Outsourcing to India is likely to continue for the | | | | needs to support the overall business strategy. Global |
| foreseeable future. Perhaps you should also be | | | | outsourcing landscape is changing rapidly. You need to |
| evaluating what other countries offer. During the last 3 | | | | re-evaluate your own global outsourcing strategy |
| years many other countries have emerged. Each | | | | about once a year to make sure that it continues to |
| offers its own unique set of advantages and | | | | be on target to achieve desired business goals. |