Defining a Better Fit for Your Data Center Outsourcing Needs

 with business goals, identify gaps in IT capabilities,
The key to a successful outsourcing relationship isunderstand the capabilities available in the market and
identifying a partner who can provide cost-effectivedetermine how in-house and supplier responsibilities can
solutions with the relevant resources and the ability tobest be shared.
adjust services as business changes over time.Cybernet-SlashSupport is a leading provider of
Outsourcing decisions should be made by examiningtechnology support services for enterprises and
whether an organization is effective and efficient intechnology service providers. As a diverse end-to-end
providing a function that is strategic to the business. ITIT solutions provider, CSS provides flexible, customized
operations and support organizations are often viewedsolutions tailor-made to meet specific requirements.
as an overhead that provides a commodity functionCSS provides a complete portfolio of infrastructure
that can be easily and safely outsourced. However, ITmanagement solutions and support services for
operations and support functions may be coregeographically distributed network resources, 24x7.
capabilities because flexible, stable and reliableOur infrastructure management solutions are based on
operations are the foundation for enterprisean architecture that is open and scalable thus enabling
applications and business processes. IT operationseasy integration of vendor or customer-supplied tools.
outsourcing proposals are often evaluated andCSS provides infrastructure management solutions for
executed with inadequate information about servicesa broad spectrum of servers, storage, networks,
and costs. The result may be an agreement that doessecurity, databases, desktops, and applications. By
not define the full set of services required, does notautomating corrective actions, IT organizations
result in expected cost savings, and requires retainingdecrease problem resolution time and improve system
a significant number of internal staff to close serviceavailability and reduce downtime.
gaps and monitor the outsourcer. Good businessAt CSS Corp, our processes and systems are
decisions are based on understanding services andexclusively tuned to support the client’s operations,
costs, the impact of change, and the risk associatedwith extensive simulation labs and resolution focused
with IT services that do not meet businessenvironment. Our Centers of Excellence (CoEs) are
requirements.dedicated to provide superior support services
What Should Be Outsourced?required to succeed in today's competitive
Data center outsourcing services are one of the mostmarketplace. Our global delivery model provides
mature IT service categories available in the market. Inflexibility, and ensures high quality service, cost savings,
a mature market, one should expect external servicelocalization and reduced risk. We help enterprises drive
providers (ESPs’) to understand market dynamicssoftware and IT process improvements by aligning
— as well as client’s wants and needs — andtheir internal practices to industry best practices and
invest in making their services better, faster and lessframeworks such as CMM/CMMi, ITIL, RUP, ISO, SAS
expensive. No “one size fits all” exists for70, COPC and BS 7799.
outsourcing. The build-or-buy decision will be based onCSS supports and manages technology infrastructure
different criteria for different organizations.platforms and applications for Fortune 2000
Sourcing decisions may also be influenced to a greatcompanies, and provides support solutions for products
extent by factors such as politics and culture andand applications from ISVs and consumer technology
economic stability. Therefore a long-term decision —providers.
typically, five to 10 years requires an ability to align IT