| Many companies almost completely rely on computers | | | | secured against public and competitor access. |
| for the smooth running of the day to day admin tasks | | | | An IT company will also advise on the most cost |
| including finance and accountancy, customer database | | | | effective up to date system to maximise productivity |
| programs, graphic, video, marketing and research | | | | in the workplace. With options for expansion if needed. |
| applications. We all know what it is like if our home | | | | A system should integrate with the office systems |
| computers go faulty, and the many hours we use in | | | | already in place with software application training a vital |
| trying to fix them. What if our business computers | | | | factor in the process. |
| suddenly stopped working? | | | | One of the primary reasons for having a support |
| This could be from operator errors, software | | | | solution in place is to maintain reliability of the computer |
| misunderstandings or caused by a hardware fault. The | | | | systems. Periodic maintenance inspections with onsite |
| result would be a member of staff will have to | | | | and offsite solutions are essential. A team of |
| dedicate their time to fix the IT problem. | | | | knowledgeable IT experts at the other end of the line |
| An option we have in order to keep the workforce | | | | ready to provide a prompt service is a reassuring |
| concentrating on their job at hand is to outsource the | | | | aspect of having an IT firm looking after your |
| computer and associated technologies to an outside IT | | | | computers. |
| support company. This company would advise on | | | | Differently sized companies will have different |
| systems to use and maintain these systems. | | | | infrastructures and will require a more tailor-made |
| It is usually more cost efficient for small to medium | | | | service with different levels of interaction with the |
| sized businesses to hire an outside IT company as | | | | company and its employees. |
| opposed to setting up an internal IT division and all the | | | | Issues to raise with the proposed IT support company |
| costs involved such as wages and extra office and | | | | would include staffing levels, how long has the |
| equipment requirements. | | | | company been in business and can any references be |
| In this day of Internet technology it is more important | | | | supplied. An important question to consider is are there |
| than ever to have in place a comprehensive data | | | | any extra charges for extra services, especially in an |
| security solution. Data such as important documents, | | | | emergency situation when you need immediate help. |
| financial records and database information has to be | | | | |