Business Process Outsourcing in Action

Business process is the skeleton of a certain business• The management processes, which is
activity. It involves the description of different tasks andfollowed to run the operation of the business and
possible outcomes that are associated with a specificcomply with all existing yet relevant requirements.
business activity. It is essential in crafting the business• The operational processes, which is followed
goals of a certain corporate organization, which isin delivering the business value to clients, and is
clearly defined in the organization’s businessconsidered as an integral part of a corporate
strategy.organization’s core business.
Business process is classified into three categories,• The supporting processes, which is followed
which are as follows:to support the core-based processes.