| The Indian BPO industry is applauded by the | | | | by anyone. On the other hand, the BPO firms are |
| international clients for assurance of high quality and | | | | capable of managing data in an efficient way. Thus, by |
| timely delivery of services. Recent reports suggest | | | | implementing the BPO services, the authorities will get |
| that Andhra Pradesh has entered a contract with one | | | | a chance exercise control on the activities that are |
| of the renowned BPO companies to establish call | | | | being performed by the local units. |
| center agencies in each of its districts. The purpose of | | | | The governments of almost all the states are coming |
| setting up BPO firms is to manage the back office | | | | up with various welfare schemes all of which need to |
| operations of different welfare schemes that are | | | | be handled properly. Implementation of business |
| being the run by the government of the respective | | | | process outsourcing services will enable them to |
| state. This move has been taken by the government | | | | rationalize their process management and accelerate |
| in order to provide direct job vacancies to more than | | | | the building of new call center companies for meeting |
| thousand people of the rural population of the state. | | | | the demands of the government. Running of BPO |
| Andhra Pradesh is the first state of the country, to | | | | firms in the rural regions of India is entirely a new trend |
| adopt business process outsourcing in directing the | | | | that has evolved in the outsourcing landscape of the |
| people towards economic development of those | | | | country. The growth of the call center industry in these |
| areas. | | | | regions will result in a relatively high income and a |
| In future, more states will follow the same trend for | | | | better standard of living of the people. Thus, the rural |
| achieving greater economic growth in their rural areas. | | | | areas will be able to achieve a high HDI (human |
| The welfare schemes are supported by the district | | | | development index). |
| administration with the help of the local administrative | | | | The scope of employment in the business process |
| units, in an unorganized manner. That is why; the | | | | outsourcing industry will drive the rural population to |
| schemes are unable to yield optimum productivity. | | | | educate themselves. As a result, the percentage of |
| These processes can be streamlined with the help of | | | | literacy will considerably increase in the rural parts of |
| business process outsourcing services, thereby, | | | | the country. The rural infrastructure will grow at a rapid |
| creating a consistent process management. The | | | | pace with the advent of new business prospects. The |
| quality of the operations will also increase with the | | | | best part is that the resulting infrastructural and |
| BPO firms entering into such activities. At present, the | | | | industrial development of these regions will reduce the |
| schemes are being run in the absence of a centralized | | | | rate of migration. Once the people here, start getting all |
| system of inspection since there is no one to manage | | | | the facilities for leading a better life, they will not |
| the data effectively. As a result, the productivity and | | | | migrate to the urban areas. Thus, the cities will be |
| progress of these operations are not being supervised | | | | relieved from over congestion of population. |