| The public sector is supposed to witness a | | | | BPO has achieved considerable success in helping |
| considerable surge in business process outsourcing in | | | | corporate giants to turn around amidst this economic |
| the coming years. The usual features of the public | | | | slowdown; hence, the expectation in case of the public |
| sector like budget cuts and spending deficits have put | | | | sector is completely justified. The main obstacle for |
| immense pressure on the government's banking | | | | this outsourcing is the bureaucracy involved in case of |
| policies. This pressure in turn is diverted towards the | | | | the public sector. Having said this, the urgency of a turn |
| public sector resulting it to resort to business process | | | | around will provide enough impetus to use business |
| outsourcing of certain tasks. | | | | process outsourcing, even if it means massive |
| There have been previous attempts by numerous | | | | reorganization of the entire sector. |
| public sector organizations to outsource in the past. | | | | In general, 2010 will see a resurgent BPO industry |
| These attempts tasted limited success. However, the | | | | following the recession. The outsourcing vendors are |
| move in 2010 is likely to be on a much broader scale. | | | | looking forward to a boost in their confidence. The |
| The procurement process of the public sector is | | | | year would also popularize the concept of |
| estimated to be the one with the most need as it looks | | | | mini-multi-sourcing as end-users opt for a better BPO |
| to outsource to serve the major purposes of | | | | experience. In this case, the end-user can focus on |
| cost-cutting while maintaining or improving the delivery | | | | smaller tasks assigned to a number of vendors. |
| levels of services. | | | | Another key aspect being introduced in 2010 is |
| According to the experts, the sector needs to find | | | | environmental concerns for the call center industry. |
| some more areas to include into shared services so | | | | The boom in the business process outsourcing industry |
| that a BPO can be employed. The requirement for the | | | | will sustain as the need to rebuild companies resurface |
| sector to introduce extensive changes and fresher | | | | following the retrenchment. The introduction of new |
| operating models, instead of mere efforts to enforce | | | | destinations is also a possible option. Countries like |
| efficiency is looming large. The imminent possibility of | | | | China, Brazil and Philippines will look to get on the BPO |
| the crisis makes it necessary to implement these | | | | bus. |
| changes which can be facilitated by hiring s BPO. A | | | | |