| Introduction | | | | These BPO servicers can execute per day at a 98% |
| The business process outsourcing industry is | | | | accuracy rate up to 1, 000 lines of transcriptions. Also, it |
| internationally recognized as one of the fastest | | | | has been a practice to carry out regular training |
| growing industries in the world. The demand for | | | | programs to have transcriptionist continuously develop |
| outsourcing services is expected to reach a whooping | | | | and enhance their skills. Most can generate output in |
| $200 billion in 2010. Customer contact services, finance | | | | three to six hours for emergency or rushed cases, |
| and accounting, and human resource sub-sectors have | | | | while normal cases have a general turnover of 24 |
| the biggest share in the BPO market. It was also | | | | hours. And Philippine transcription providers normally |
| forecasted by experts that the BPO trend of | | | | have 24/7 business hours. |
| cost-effectiveness will inevitably shift to skills quality | | | | The Philippines has also ruled into law the certification |
| and competence as the demand, supply and | | | | process for all individual companies’ services in |
| competition continues to grow. This gradual shifting | | | | legal and medical transcriptions to improve quality and |
| boosts further the Philippine’s drive to becoming a | | | | further promote the country’s prowess in this area |
| huge leader in the BPO industry. | | | | of BPO. The government and industrial sector has also |
| Philippine BPO | | | | forged an alliance to mutually sustain the rapid growth |
| The demand for offshore call centers continues its | | | | of the sector. The addition of medical transcription |
| form hold as the leader in the BPO boom in the | | | | subjects in medical courses has been the biggest step, |
| Philippines. The Philippines put itself on the spotlight of | | | | with the aim of expanding the nation’s pool of |
| the BPO map in 2006 when it generated business | | | | skilled and qualified medical transcription experts. |
| process service revenues of $2.1 billion, ranking third | | | | Finance, Logistics and Accounting |
| behind India and China. The Philippine BPO industry | | | | Excessive demands for Philippine financial services |
| reaped a $0.8 billion or an outstanding 62% from its | | | | such as accounting and bookkeeping, account |
| 2004 revenues of $1.3 billion and now has an | | | | maintenance, accounts receivable collection, accounts |
| estimated 200, 000 employees working in an | | | | payable administration, payroll processing, asset |
| estimated 120 BPO companies in the country. BPO | | | | management, financial analysis and auditing, |
| Philippines is expected to earn $11 billion and employ | | | | management consulting, inventory control and |
| 900, 000 workers by the year 2010. | | | | purchasing, expense and revenue reporting, financial |
| Legal services, Web design, medical transcription, | | | | reporting, tax reporting, and other finance-related |
| software development, animation, shared services and | | | | services such as financial leasing, credit card |
| other higher-end outsourcing services and not the | | | | administration, factoring and stock brokering; as well as |
| traditional low-value call centers are what sparked the | | | | for logistics management, and cargo shipment |
| gigantic growth spurt in the Philippine outsourcing | | | | management have bolstered the country to fast |
| industry. Call centers however, still compose the largest | | | | becoming not only a regional but a global hub for |
| part of the BPO sector. The Philippines has started | | | | shared corporate backroom operations. |
| taking measures to leverage its creative design talent | | | | The Philippines’ rich pool of low-cost yet English- |
| pool, its hefty pool of lawyers, and its professionals in | | | | and IT-proficient business, accounting, HRM and |
| accounting and finance with hopes of dominating the | | | | engineering graduates has been the main reason why |
| other sectors of BPO. | | | | many companies trust the country with their shared |
| Fiscal and non-fiscal incentives aimed at enticing | | | | corporate backroom operations. The Philippines is even |
| foreign direct investments in the offshore servicing | | | | ranked 16th out of 49 countries in terms of international |
| industry have been the Philippine government’s | | | | business experience. Filipino finance, logistics and |
| primary means of sustaining this rapid climb towards | | | | accounting professionals are also highly regarded for |
| being the king of world BPO. | | | | their marked customer service orientation, superior |
| Metro Manila, Cebu City, and Bacolod City house the | | | | work ethic, and high degree of trainability, flexibility, |
| majority of BPO facilities in the Philippines, although | | | | multicultural adaptability, and loyalty. |
| other regional areas like Baguio City, Cagayan de Oro, | | | | Software Development and Animation |
| Clark (Angeles City), Dagupan City, Davao City, | | | | The Philippines ranks first in the world in terms of |
| Dumaguete City, Lipa City, Iloilo City and Legazpi City | | | | availability of knowledge-based workers. The country |
| are now highly promoted and fast growing sites for | | | | also ranks fourth in Asia when it comes to labor quality. |
| offshore operations. The Philippines has been a | | | | The country also excels in the quality of its managers |
| permanent top 10 choice for offshore operations since | | | | and information technology staff and engineers |
| 2006. | | | | besides its huge pool of productive, trainable and |
| Call Center Industry in the Philippines | | | | multi-skilled labor force. The high level of English |
| Contact centers or call centers in the Philippines | | | | proficiency, with the country being the third largest |
| started out s simple providers of email response and | | | | English-speaking country in the world, is the reason |
| managing services. These call centers possessed | | | | behind the country’s unique competitive advantage |
| industrial capabilities for almost every kind of customer | | | | in the realm of animation and software development. |
| relations service, ranging from travel services, technical | | | | The fast growing global market for animation due to |
| support, education, customer care, financial services, | | | | the increasing popularity of animation as a form of |
| and online business to customer support, online | | | | entertainment when it comes to television and |
| business to business support. | | | | computer games coupled with the increased use of |
| Second to skills and competence, primarily the ability to | | | | animation in advertising, internet and education has |
| fluently speak English – the primary medium of | | | | paved the way for the steady rise of Filipino animators. |
| instruction in all educational levels, the Philippines is often | | | | Filipino animators can deliver the whole animation |
| being chosen as BPO provider because of its less | | | | package, ranging from full 2D and 3D animation, |
| costly operational and labor costs. In 2007, The | | | | including pre- and post-production services such as |
| Philippines continues to be a top BPO location for the | | | | lay-outing, in-betweening, clean-up, digital background |
| estimated $150-billion business process outsourcing | | | | production through scanning and pre-compositing, color |
| industry. | | | | styling, special effects creation, and digital ink and paint |
| For high quality business process outsourcing services | | | | application, to flash animation and web design, graphic |
| please contact CallComInc BPO, the premier BPO | | | | and art design, mobile applications, and art and |
| provider and call center in the Philippines owned and | | | | animation training. |
| managed by the Network Marketing Sales Machine | | | | In recognition of the Filipino talent in animation, major |
| Tom Green. | | | | animation studios like Disney, Marvel, Warner Brothers |
| Legal and medical transcription | | | | and Hanna Barbera have established big offices in the |
| Legal and medical transcriptions outsource providers | | | | Philippines. Pixar's Finding Nemo, Paramount Picture's |
| generally provide medical reports, discharge | | | | Barnyard and Twentieth Century-Fox's Anastasia are |
| summaries, operative reports, therapy/rehabilitation | | | | just a few of the latest works of Filipino animators that |
| notes, chart notes, and hospital and clinic reports using | | | | hit it big in Hollywood. |
| state-of-the-art software and equipment from the U.S. | | | | |