| The global offshoring market continues to enjoy rapid | | | | The Philippines slowly takes the global BPO spotlight |
| and exponential growth in spite of the seemingly | | | | from China and India. On year 2008 Philippine President |
| worsening global financial crisis that has befallen the | | | | Gloria Arroyo has targeted and exceeded a 40% |
| world. The global leaders of the business process | | | | growth rate. The same rate will be tried to be beaten |
| outsourcing or BPO industry, namely China, India, and | | | | this 2009. The country is already recognized as the |
| the Philippines have all experienced massive annual | | | | premier provider of IT based process outsourcing |
| growth rates, all exceeding 30%. BPO is expected to | | | | services. The archipelago ranks second only though to |
| continue growing for several more decades as its | | | | India in terms of the amount of BPO workforce |
| unique and great benefits are undisputed all throughout. | | | | offshored |
| Contact Center Outsourcing or CCO has been the | | | | The Philippines eyes BPO as both its main shield |
| uniform majority sector in the BPO services of the | | | | against the many ails brought about by the global |
| global leaders. The CCO market has grown to epic | | | | financial crisis and its main weapon in meeting |
| proportions and is now valued at more than a hundred | | | | multinational companies head on in the market. In spite |
| million dollars. Despite constant dominance over the | | | | of being happy about everything it has achieved in the |
| offshoring industry, CCO is now striving for ways to | | | | industry, the republic is anxious to lose the momentum |
| grow and further develop. CCO has traditionally been | | | | it has built throughout the years and is determined to |
| geared towards cost-savings, but is now shifting | | | | reap more. Large amounts of efforts have been put |
| towards quality and efficiency. The increased demand | | | | by the government in its attempts to further improve |
| has triggered a directly proportional increase in supply, | | | | its global competence in the fiend of business process |
| which has in turn caused tighter competition among | | | | outsourcing. |
| providers. The strict competition was the one that has | | | | The Philippines also excels in the fiend of legal and |
| initiated the shift of gear. | | | | medical transcriptions outsourcing. Offshore |
| Outsourcing keeps on growing and expanding | | | | transcriptions providers do generally medical reports, |
| comprehensively and aggressively over key | | | | discharge summaries, operative reports, therapy |
| geographical and strategic locations all over the globe. | | | | rehabilitation notes, chart notes, and hospital and clinic |
| The Philippines has been eyed by developed countries | | | | reports utilizing the latest and most cutting edge |
| as the source for English voice-based services, | | | | software and technology from the US. Each Filipino |
| primarily customer service related processes. The | | | | transcriptionist can usually transcribe a maximum of |
| Philippine’s huge and rich pool of English proficient | | | | 1,000 lines per day at only 2% maximum error rate. |
| and neutrally accented workforce gives it a unique | | | | The normal turnover is only 24 hours and service is |
| competitive advantage in the battle for global BPO | | | | usually offered 24/7. |
| dominance. | | | | |