| BPO stands for Business Process Outsourcing but in | | | | outsourcing services to clients. |
| current business scenario it is becoming increasingly | | | | Many factors contribute to the benefits of outsourcing |
| difficult to define the BPO. This is a services-based | | | | services to BPOs, significant factors are: |
| industry and encompasses a wide variety of activities | | | | BPO Professionals are skilled: Employees are trained |
| such as human resource, accounting, financial research, | | | | to deliver the services as per clients' requirement. They |
| marketing, sales, legal work, logistics and so on, and | | | | are available for all kinds of telemarketing to retain their |
| services are required to be delivered as per | | | | existing customers and build new customer-base for |
| customer's demands. Major corporations in the US and | | | | their client. For example telemarketing executives |
| Europe are outsourcing their back office operations | | | | working in BPO are trained to retain their existing |
| toBPO Centers in lieu of getting best services and | | | | customers and build new customer-base for their client |
| best customer-retention. | | | | and concentrate on such specific jobs only. |
| The BPO market can be broadly divided into three | | | | BPO Centers have the right infrastructure: The most |
| categories: customer care services, transaction | | | | important asset after human resources is the right |
| services, and knowledge-based services. Because of | | | | infrastructure be it the desired equipments, telecom or |
| ever evolving technology, labor arbitrage and process | | | | general infrastructure, modern BPO centers have the |
| efficiencies the already established customer care and | | | | all the necessary infrastructure. Companies don't |
| transaction services continue to grow rapidly but the | | | | require them to be equipped with all the facilities for |
| new, diverse knowledge-based BPO services is | | | | related work. |
| emerging fast through access to skilled professionals | | | | Boosts efficiency: There are certain processes in |
| and technological advancements. | | | | every organization which are both necessary but |
| Main reasons for outsourcing | | | | contribute little in terms of productivity given the time |
| BPO opens cost reduction opportunitiesprovides | | | | spent on these. Most of these processes require |
| access to special enterprise | | | | special skills and expertise and are highly |
| Provides flexibility to focus on the core business. | | | | time-consuming and businesses find it difficult to |
| Increases the organizational flexibility by increasing the | | | | manage those processes without losing their |
| speed of business processes. Provides | | | | concentration on the core processes.Business process |
| resource related reasons{relieve resource constraints, | | | | outsourcing helps because it's like getting it done by the |
| reduce IT staff and augment IT staff) | | | | experts. It not only boosts efficiency, but also enables |
| Telecom and general infrastructure, domain knowledge | | | | significant time savings. BPO contributes to a |
| & expertise, business competencies, and a | | | | company's flexibility since company is able to focus on |
| dedicated group of highly skilled and trained | | | | its core competencies. |
| professionals are required to provide the best quality | | | | |