| BPO in the Pilippines Call CentersAs globalization | | | | communication problem. I noticed that my friend had to |
| expands the benefits of global BPO are becoming | | | | repeat himself several times and had trouble telling the |
| easier to obtain for small and mid-sized companies. | | | | agent his request. It took a frustrating twelve minutes |
| Business Process Outsourcing otherwise known as | | | | to process his request when I could have done it easily |
| BPO has only been available to large firms and the | | | | in five. Looking back I really think the agent could |
| Fortune 500 and now the trends are starting to | | | | understand him but sub-consciously gave him a hard |
| change. India and China are the top outsourcing | | | | time due to his accent. |
| countries of the world followed by the Philippines. More | | | | Philippines Call Center |
| and more American companies are becoming players | | | | The next day I was ordering phone service from a |
| in the international scene, just as more and more | | | | VOIP provider and spoke to a call center agent to |
| companies are starting to choose BPO in the | | | | setup my service. It wasn't till the end of the |
| Philippines to run their off shore call centers. The | | | | conversation that I asked him where their call center |
| Philippines consist of a group of 7,000+ islands that all | | | | was located (as I always do, since I work in the |
| together only take up the land mass of Arizona. The | | | | industry) and to my surprise he said it was a Philippines |
| country was occupied for over 300 years by the | | | | call center. This was when I realized, I may need to |
| Spanish followed by an American occupation, which | | | | look into BPO Philippines call centers. The agent spoke |
| led to the country's Independence and this spawned its | | | | using American slang and had somewhat of a Spanish |
| transformation from Eastern to Western Culture. Unlike | | | | accent so I assumed he was in Southern Florida or |
| other outsourcing hubs of the world, BPO Philippines | | | | Southern California. After finding out about BPO |
| not only offers a high rate of exchange on its | | | | Philippines I started doing research and found that Dell, |
| currency as well as an English speaking population but | | | | IBM, Vonage along with many other Fortune 500 |
| also a culture and lifestyle that is very much like our | | | | companies had migrated, if you will, to the Philippines to |
| own. | | | | open call center facilities of their own. Filipino agents |
| I have a close friend from India that has been in the US | | | | speak Spanish as well as English and provide superior |
| for over 14 years now and even though he knows the | | | | telesales services. |
| English language very well his accent is choppy and his | | | | BPO PhilippinesOur company now owns and operates |
| understanding of American culture and mannerisms is | | | | a facility in the Philippines call center district of Manila. |
| still vague. One time while visiting with him he made a | | | | BPO in the Philippines has increased our conversions |
| phone call to his local electric company to have his | | | | and sales as well as our customer satisfaction. Find |
| service transferred and I got the chance to hear the | | | | out how BPO Philippines Call Centers can give your |
| conversation. The agent from the electric company | | | | business the competitive edge. |
| was in an American and I could tell they had quite a | | | | |