| Business Process Outsourcing (BPO) can easily come | | | | Barman is the president of DPS America, and a 2nd |
| off as a complex industry full of used car salesmen | | | | generation BPO agent. His experience includes setting |
| types. However, there is no doubt that American | | | | up a HIPAA compliant KPO- centric customer support |
| businesses are reaping the benefits associated with | | | | facility for a Medicare Part D program catering to |
| outsourcing. I had the opportunity to recently interview, | | | | 70,000 beneficiaries, establishing a BPO-centric 24/7 |
| Rohit Barman, consultant for 30 year old BPO service | | | | medical emergency response service, and founding a |
| provider, DPS Technologies, who outlined some key | | | | NY based internet marketing solutions provider with an |
| outsourcing know-how's for any business considering | | | | offshore facility in Kolkata, India. |
| the offshore advantage. | | | | |