| 18 Key Performance Indicators (KPIs) or criteria are | | | | Table of Contents : |
| employed, scored on each respective vendor by client | | | | Introduction 6 |
| type and ranked on a 0-10 scale per KPI. | | | | Summary 7 |
| Key Findings | | | | Methodology 9 |
| Key Finding: Most Important Customer Satisfaction | | | | Predicted High Growth KPO Verticals 11 |
| KPIs | | | | Top 20 KPO Vendors 12 |
| Customization, Integration/Implementations and Vertical | | | | Top 5 KPO Vendors by Service Segment 13 |
| Expertise are the most important attributes influencing | | | | Stop Light Scoring Key 14 |
| KPO client satisfaction with their 2009 outsourcing | | | | Companies Mentioned |
| providers. | | | | Industry: Sourcing: Knowledge Process Outsourcing |
| Key Finding: Vendor Dissatisfaction is uncommon in the | | | | Integreon, Innodata Isogen, Smart Cube, Fractal |
| Knowledge Process Outsourcing Industry among Top | | | | Analytics, EXL Service Inductis, Cognizant, Copal |
| Ranked Suppliers | | | | Partners, Capgemini, RRD-Office Tiger, Ultrascan, |
| Strong dissatisfaction is uncommon in this niche KPO | | | | Adventity, Evalueserve, Brickwork, WNS, Visaya KPO, |
| sector, occurring in only 4.7% of Legal Industry client | | | | Smith Street Solutions, Genpact, Accenture, LeXolution, |
| types, 5.5% in Investment Banking clients, and 6.0% | | | | Aptara |
| Market Research clients globally. | | | | Aarkstore Enterprise specialize in providing online |
| UK & US clients are among the most satisfied | | | | market business information on market research |
| with KPO services delivery. Strong dissatisfaction with | | | | reports, books, magazines, conference booking at |
| offshore outsourcing vendors was less than 6.5% of | | | | competitive prices, and strive to provide excellent and |
| all surveyed clients with 2009 projects. | | | | innovative service to our customers. We are built on |
| Key Finding: Comprehensive Services Vendor | | | | the premise that reading is valuable, capable of stirring |
| Arrangements from a Comprehensive/End-To-End | | | | emotions and firing the imagination. Whether you're |
| KPO Vendor produces the Highest Satisfaction Rates | | | | looking for new product trends or competitive analysis |
| Single-vendors offering comprehensive research | | | | of a new or existing market, Aarkstore Enterprise has |
| services to services corporate clients ranked highest in | | | | the best resource offerings and the expertise to make |
| the overall survey by clients. | | | | sure you get the right product every time. |